Long Island PC Solutions welcomes you to our site. We ask that you read the following terms and conditions, which constitute an agreement that covers your use of this site and any transactions you engage in with Long Island PC Solutions, directly or indirectly through this site ("agreement"). In this agreement, "we", "us" and "Company" refers to Long Island PC Solutions, Inc, a New York State corporation, its agents, employees, representatives, independent contractors, affiliates, technicians, technicians, officers and licensors. "You", "Client" and " he or she" refers to the user or viewer of this web site and/or the person requesting and/or receiving services from us. By accessing, viewing or using this site, you agree that you have read, understand, and agree to these terms and conditions set forth in this agreement. Furthermore, by contacting LIPCS or any of it's agents, employees, representatives, independent contractors, affiliates, technicians, officers, or licensors (collectively, "Providers"), you agree that you have read, understand and agree to the terms and conditions outlined in this agreement. If you do not wish to be bound by the terms in this agreement, please do not use this site.
The materials on Company's web site are provided "as is". Company makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Company does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
You agree that Company and its Providers shall not be liable for any damage, loss, or expense of any kind arising out of or resulting from your possession or use of the materials, content, or information on this site regardless of whether such liability is based in tort, contract, or otherwise. In no event, including, without limitation, a negligent act, shall Company or any of its Providers be liable to you for any direct, indirect, special, incidental, consequential, or punitive damages (including, without limitation, loss of profits, loss or corruption of data, loss of goodwill, work stoppage, computer failure or malfunction, or interruption of business), arising out of or in any way related to the services, materials, content, or information on this site or any other products, services, or information offered, sold, or displayed on this site, your use of, or inability to use, this site generally, or otherwise in connection with this agreement, regardless of whether Company or any of its Providers have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Company and its Providers from and against any and all claims and expenses, including reasonable attorney fees, arising out of or related to
Client agrees to pay a service charge of $60.00 for first hour and $1.00 for every minute after the first hour for Company to come to the Client's location to make the service call. Client agrees to pay full amount for fixed rate services. Payment is due at the time the service appointment is concluded.
Client agrees to notify Company of any appointment cancellation no less than two (2) hours prior to the scheduled appointment. Client agrees to pay a fee of $50 in the event that an appointment is cancelled after the technician arrives on site.
In the event that the technician arrives on site and Client is not on site, the technician will wait no more than fifteen (15) minutes after the scheduled start of the appointment for client to arrive. Failure of Client to arrive in allotted time will result in an appointment cancellation and proper fee(s) will be assessed.
The minimum charge for service is $60.00 (minimum hour service charge) and is due regardless of outcome of service. Company does not provide billing services to clients. There is a $35 charge for returned checks. Company reserves the right to refuse service as well as to change fees and rates at any time without notice. Client agrees to pay Company for all charges at the time of service.
Client agrees that will be absolutely no refunds issued for any reason whatsoever.
Client agrees to release and hold harmless Company and its Providers from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that Company offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer's warranty.
Client agrees to release and hold harmless Company and its Providers from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of Company and/or its Providers, even if Company and/or its Providers have been advised of the possibility of such damages.
Client grants Company and its Providers access and permission to physically disassemble any and all computer systems, components, networks, and peripherals. Client grants Company and its Providers permission to perform modification to Client's home or office property for the purpose of installing or troubleshooting computer and networking hardware. Client grants Company and its Providers permission to download and install software on Client's computer and network. Client grants Company and its Providers permission to install hardware in Client's computer and network.
Client agrees that the service technician is an independent contractor whose services were arranged for by Company and that Company does not have control over the manner in which the technician performs his or her services.
Prepaid service blocks are available to residential customers only. Client agrees that the prepaid services blocks do not cover the cost of any hardware or software. Client agrees to pay for any costs not covered by the prepaid service blocks at the time the service appointment is concluded. Client agrees that prepaid service blocks are not transferable to any other person. Client agrees that any attempt to transfer prepaid service blocks to any other person will result in any remaining prepaid hours becoming null and void with no refund being issued.
Monthly service plan clients agree that invoices will be sent on the first day of the month that follows the service. For example, the invoice for service performed in May will be sent on June 1st. Client agrees that the monthly service plan covers only the cost of labor. Costs for any hardware or software are not covered by any service plan and will be added to the bill. Client agrees that any billable time that exceeds the allowance of free hours for the given service plan will be billed at the normal rate. Free hours cannot be applied to After hours, Sundays and Holidays.
Client agrees to pay the full amount of the invoice no more than thirty (30) calendar days after the invoice date. Failure to pay invoices within thirty (30) calendar days of the invoice date, client agrees to pay a late fee of 20% of the outstanding balance or $50, whichever is greater, as well as any service being suspended until payment is made.
Company reserves the right to withhold any information regarding your computers, networks, servers, network equipment and any other pieces of information technology until all outstanding invoices are paid in full. This information includes but is not limited to:
Company also reserves the right to give any information necessary to a debt collection agency for purposes of collecting payment.
Client reserves the right to cancel their monthly service plan at any time. If cancelled within the first fifteen (15) calendar days of the month, client agrees to pay a prorated price for the incomplete month which is due upon cancellation. If cancelled after the fifteenth (15th) calendar day of the month, client agrees to pay full price of the service plan which is due upon cancellation.
Client agrees to pay full amount at the time service is completed. Client agrees that the costs of any hardware or software are not included in the price of the service.
Clients in Brooklyn or Queens counties agree to pay an additional $25 for concierge services.
Client agrees that Company, or any of its Providers, shall not be held responsible for any physical loss or damage to any hardware. Furthermore, Client agrees that Company is not responsible for any data loss.
Client agrees to pay any charges upon receipt of the computer.
Company will match qualifying competitors' prices. In order to qualify for a price match, a competitor must provide services at an hourly rate. Company will not match flat rate, promotional or sale pricing. Acceptable proof of price includes a listing on the web site or any print advertising.
Company will make every effort to contact clients via telephone and e-mail when service is completed. We will attempt to contact clients three times over a period of five (5) business days. Clients agree to retrieve any computer equipment within five (5) business days of initial contact.
Client agrees to pay Company a storage fee of $10 for every business day client fails to retrieve any computer equipment after the initial five (5) day grace period.
Client agrees that failure to make contact with LIPCS within thirty (30) calendar days from date of last contact attempt will result in Company considering the client's computer equipment abandoned. Any data on abandoned computer equipment will be permanently and irreversibly erased and client's computer equipment will become property of Company.
If you make a service appointment or purchase products on this website, you warrant that the information you provide to Company is true and accurate and that you have the right to make transactions using the information provided. Company is not liable for any misrepresentation of information by a customer.
Company strongly recommends that Client safeguards critical data by backing up said data prior to any services performed by Company. Unless specifically requested and provided as a paid service by Company, Client is responsible for any backup, archiving, or protective storage as well as restoration, if required, of Client's data.
Client agrees that for all on site services, a person of at least 18 years of age must be present at all times a technician is on premises. If no such person is present when a Company technician arrives on site, services will be denied and appropriate cancellation fees will be assessed.
Company is a Company of billable on-site services. Neither the signing of this agreement nor the performance of services by Company implies availability of telephone technical support. By allowing Company, its agents and service representatives, to enter your home, office, apartment, suite or dorm room, you are agreeing to be bound by these terms.
Client agrees that Company is not responsible for any software licenses or product keys. It is solely the responsibility of Client to procure any software he or she wishes to have installed. Client agrees that Company and its Providers can not be held responsible or accountable for any problems arising from illegally obtained software. Client agrees that Company and its Providers can not be held responsible from any damages resulting or arising from any software that was installed on client's computer.
Client agrees to pay total cost for custom computers to Company at the time the order is approved. Client agrees that if he or she wishes to cancel the order, Client will be refunded the full amount paid to Company minus 30% for return shipping costs and any restocking fees.
Client agrees that Company offers no warranty on hardware and that any warranty on hardware is only offered through the manufacturer. Company will provide a sixty (60) day warranty on labor for diagnosing and repairing any faulty hardware. Faulty hardware will be replaced with either identical hardware or hardware from a different manufacturer with similar features. Client agrees that support for any software problems (e.g.. virus removal) will not be covered by the warranty offered by Company. Client agrees that the warranty offered by Company does not cover upgrades, networking, or adding peripherals.
Client agrees to release Company and its Providers from any liability for any damages of any type resulting from any use or misuse of the computer.
The materials appearing on Company's web site could include technical, typographical, or photographic errors. Company does not warrant that any of the materials on its web site are accurate, complete, or current. Company may make changes to the materials contained on its web site at any time without notice. Company does not, however, make any commitment to update the materials.
Company has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Company of the site. Use of any such linked web site is at the user's own risk.
Any claim relating to Company's web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Pricing and Service
Prepaid Service Blocks
Monthly Service Plans
Price Match Guarantee
Revisions and Errata
Nick was able to solve my problem quickly and efficently.
Frank, Amityville, NY